- How do I edit my order?
To edit your order, please contact us as soon as possible. You may email us at email@example.com with your order number and the change(s) you would like to make. We will confirm with you via email once your order has been updated. Once the package has been packed or shipped, we will not be able to make any changes.
- I placed an order but did not receive an email confirmation. What should I do?
If you have entered your email address incorrectly, you will not be able to receive your email confirmation. You may also wish to check your junk mail. If not, let us know and we'll send you another order confirmation with your correct email address.
- I have already placed an order but would like to add on more items. How can I add on more items without paying additional shipping fee?
If you have already placed an order but would like to combine more items in the same package to save on the shipping cost, drop us an email at firstname.lastname@example.org.
In your email, please state the items which you would like to add on and we will send you a custom invoice (without additional shipping fee) for payment and your multiple orders will be packed and mailed out together.
- Do you accept refunds? Can I cancel my order and return the product?
We do not accept returns or refunds. However, we may accept an exchange if you have received a damaged or defective product from us. The exchange is subject to review at the store with proof of purchase or receipt.
- What are the payment options available?
We accept payment via Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.
- Where can I enter the discount code that was given to me?
The discount code field is available at the check out page. You can enter the discount code there.
- How long will it take for me to receive my order?
All orders will take approximately 3 to 5 working days to reach you once we have verified your payment, packaged and shipped your order. You should receive a tracking link once your order has shipped and you will be able to follow it on its journey to you. You may also opt for collection at our physical store.
If you have selected the 'self-collection' option at our physical store, a message will be sent to you once the item is prepared ready for collection. Please send us a WhatsApp for more information.
For more information on our delivery and collection services and rates, please check our Shipping page.
Updated: 12 November 2020, Sage Artelier Pte. Ltd.